Keep all user queries and feedback in one place
Don't juggle with bloated integrations. Use one neat tool to tackle support requests, bug reports and feature suggestions from your customers.
We are building in public
We share weekly updates about our progress. And we listen to our community and potential users' feedback.
Purposefully building only for SaaS
Other support tools are generic. When you will use ListenUser, you will wonder why you didn't get it before. That's the difference.
Without ListenUser.com
Feature suggestions getting lost in the support queries.
Bug reports from users cannot be tracked on your issue tracker.
Drowning with support requests in a one-size-fits-all support tool.
Keep track of feature suggestions from your customers to guide your product direction.
Create GitHub issues from user bug reports within our platform.
Enjoy helping your customers in a support tool designed exclusively for SaaS teams.
Reduce your churn rate by making your customers realise that you listen to them.
Collaborate with your developers and the whole team to solve user queries.
Our manifesto
Why are we doing this? Our values and our insights.
VC-funded customer support players have ruined the field.
They took VC money and built bloated tools to serve every possible industry.
SaaS companies had to struggle with these generic tools.
Now, no more!
We are building a customer support tool from the ground up — designed exclusively for SaaS companies.
Because for SaaS companies...
Feature suggestions from customers guide the direction of the product. Understanding the root cause of these suggestions is how customer's needs are understood.
Bug reports from customers should be tracked on the issue tracker.
And finally, a bad customer support experience usually results in churn. Nobody wants that.
That's why we deeply believe — for SaaS, customer support and user feedback should be one tool.
We are completely bootstrapped, focused, and building for founders like you — not VCs.
Drop your email below to join us in this journey as we will be sharing our progress along the way and we'll incorporate your feedback into the product.
When we launch, we will onboard your team personally as our first set of users!
Let us make it!
Vivek Agrawal (Founder, ListenUser.com)